Excitement turns to frustration- Accessories disappoint
My daughter received this mat for Christmas. For a top of the range and pricey product it came with NO INSTRUCTION MANUAL and the PUMP DOES NOT FIT the valves on the mat. You need two people to pump it up because one person has to put their hands around where the tube meets the mat. This meant we were unable to inflate it properly. Incredibly frustrating on Christmas Day when all she wanted to do was use the mat. I tried using other pumps of our own too, but they did not connect properly either. After several attempts and over half an hour later we were able to inflate it properly. Then it was a success. With all the difficulties it was not worth the price. I would like someone from the company to contact me regarding the instruction manual AND a partial refund. For the price, it should NOT be that difficult to provide an instruction manual AND a piece of plastic that connects the PUMP to the mat!! Very poor!! Grrrrrrrr!!!!